Booking Confirmation
- All bookings are secured upon receipt of a non-refundable deposit.
- The deposit amount will vary depending on the package selected and will be agreed upon during the booking process.
Bookings and Deposits
Final Numbers and Add-ons
- Final guest numbers and any add-ons must be confirmed no later than 7 days before the party date.
- If no updates are provided, we will proceed based on the details given at the time of booking.
Changes to Booking Details
Changes to guest numbers, add-ons, or other details after the 14-day cut-off may not be accommodated.
Cancellation Policy
Customer Cancellations
- All deposits are non-refundable. If a customer cancels a party for any reason, the deposit made will not be refunded.
- Bookings are also non-transferable.
Cancellations by Dolly Divas
We reserve the right to cancel or reschedule a booking in exceptional circumstances, such as staff illness, emergencies, or issues beyond our control. If we need to cancel, customers will be offered an alternative date or a full refund of payments made.
Arrival and Timing
Punctuality
- All parties are scheduled for a fixed duration. Guests are required to arrive no earlier than 5 minutes before the start time.
- Parties will begin promptly at the time agreed.
- Late arrivals may not receive full services as the time slot cannot be extended.
Attendees
Our services are specifically tailored for the booked participants. We request that extended family members or additional guests refrain from attending unless agreed upon in advance.
- For large group bookings, if additional staff is required to ensure the smooth running of the event, this will incur an additional fee. This policy is in place to cover the costs of providing adequate staffing, as any oversight or uncommunicated requirements may result in unexpected expenses for us. The fee will be clearly outlined and agreed upon during the booking process.
Code of Conduct
Staff Treatment
Customers and their guests must treat Dolly Divas staff with respect at all times. Any inappropriate or abusive behavior, including rude language or intimidation, will not be tolerated. Malicious incidents may result in the immediate termination of services without refund.
Supervision
The parent or legal guardian of the birthday child must remain present throughout the party.
Food and Allergies
Allergy and Dietary Requirements
Any allergies or dietary restrictions must be communicated no later than 14 days prior to the party date. Severe restrictions may not be accommodated.
Setup and Logistics
When staff are setting up, we will require a child-free room to ensure the party starts without delays.
Staff must be reimbursed or compensated for any parking fees.
If the party is in a flat with no lift, customers must inform us in advance so we can allocate an earlier arrival time.
Parents are welcome to take pictures and get involved, but they must not disrupt the flow of the party when staff are interacting with children.
Some parties may incur a travel fee, including congestion zone charges, which will be added to the final cost.
Refund Process
Refunds for Cancellations by Dolly Divas
If Dolly Divas cancels a booking, refunds will be processed within 10 business days to the original payment method.